Calaber Solution – Terms and Conditions of Sale for Our Guests
1. General
Your contractual partner is
Calaber Solution – Meervalweg 106, 1121 LD Landsmeer (Netherlands) KVK No. 89913140 BTW – NL004772376B95 (hereinafter referred to as “Calaber”).
Calaber Solution owns the websites “www.calaber.it”, “www.calabersolution.com”, “www.calaber.nl”. The following booking terms and conditions will apply to your reservation.
2. Conclusion of a Travel Contract
2.1. Reservation. By making a reservation request, you will receive a confirmation email with booking details. The reservation is considered final upon payment of the deposit within the booking terms and upon written/mail confirmation from Calaber Solution. All reservations confirmed by Calaber must be fully paid 40 days before the arrival date. Upon payment of the total amount, you will receive travel documentation and a voucher from us. The travel contract between you and Calaber consists of the voucher and booking confirmation subject to these general conditions.
2.2. Travel Documents. All travel documents will be sent to you via email.
2.3. Responsibility of Booking Customer. Please note that you are responsible for the rest of the traveling group. This means ensuring that you and other guests fulfill contractual commitments and behave as good guests.
2.4. Web Offer. Information about holiday homes on our website is compiled with utmost care. Due to circumstances, descriptions or photos may slightly differ from the current situation. For example, the outdoor pool may be closed in winter, or the holiday home may have a different sofa or the restaurant may be slightly farther away than expected. As long as these differences are not significant, we cannot be held responsible.
2.5. Errors. We are not bound by clearly recognizable errors, such as price errors, e.g., as a result of printing errors, calculation errors, or software errors found on the website.
2.6. Subletting/Commercialization. Subleasing of holiday homes rented with Calaber and commercialization as a travel organizer with your own prices are not allowed.
2.7. Special Requests. We are happy to consider guest requests at the time of booking. Note, however, that Calaber cannot guarantee that such requests will be fulfilled. Special requests and reservations subject to verbal conditions and agreements are valid only if confirmed in writing by Calaber.
3. Booking Amount
3.1. Payment. The entire booking amount must be paid by you in euros, unless otherwise indicated. The payment date is considered the date of credit to Calaber’s bank account. When making a payment in a different currency, you must consider the price difference due to the exchange rate. 3.2 Payment Deadline. The deposit amounts to 30% of the travel amount, payment of the deposit finalizes the reservation. The remaining reservation amount must be paid no later than 40 days before arrival. If reservations are made less than 40 days before departure, the full amount is due at the time of booking.
3.3. Late Payment. If the deposit and/or balance are not received by the agreed due date, Calaber has the right to terminate the travel contract. Calaber may charge any cancellation fees. After cancellation of the travel contract, other guests may book the holiday home, so we cannot guarantee its availability.
3.4. Security Deposit and Additional Costs. Some holiday homes require a security deposit. Additionally, additional costs may be payable, e.g., for bedding or cleaning (final). Payment methods for the security deposit and/or additional costs are described in the travel contract.
4. Modification, Cancellation, and Termination of Contract
4.1. Changes. Calaber may make minor changes to your travel contract, but we will inform you of this. In case of a more significant change, we will ask if you accept it or if you prefer to cancel the reservation.
4.2. Cancellation by Calaber. Naturally, we don’t want to disappoint you, but Calaber may be forced to cancel the travel contract if it is reasonably impossible to fulfill the contract due to unavoidable and exceptional circumstances. In this case, Calaber will lose the right to full payment of the reservation and will refund the amount already paid.
4.3. Alternative. If the entire or a substantial part of your stay is no longer possible due to problems with the holiday home, we will look for an equivalent alternative for you, taking into account location, class, and facilities of the holiday home and the composition of the traveling group. If the alternative solution is of lower quality, you will receive compensation. If the alternative holiday home is more expensive, you will be asked to pay an additional amount. In both cases, you will also have the option to terminate the travel contract.
4.4. Cancellation Costs. In case of cancellation by the guest, cancellation conditions specified in the travel contract will apply, which are also available in our General Sales Conditions on our website. Current cancellation terms and conditions applicable to your reservation can be found on our website. You can cancel the reservation at any time before the arrival date. We process cancellations during business days. If a cancellation is received after the end of a business day, the following business day will be considered valid.
4.5. Refund after Cancellation. Calaber undertakes to refund the received amount within 14 days from the cancellation date, according to the cancellation terms below.
4.6 Cancellation Terms and Penalties. In case of cancellation of the reservation by the customer, the following deductions will apply as cancellation penalties:
• Cancellations received more than 3 months before the arrival date: we will retain 0% of the total
• Cancellations received between 90-60 days before the arrival date: we will retain 30% of the total
• Cancellations received between 60-40 days before the arrival date: we will retain 50% of the total
• Cancellations received in the last 40 days before the arrival date: we will retain 100% of the total
4.7. Contract Termination for Behavioural Reasons. Calaber may terminate the lease contract without notice if the guest engages in behaviour harmful to property and persons during the stay. This applies, for example, if the behaviour of the guests may endanger the safety of other people; in this case, the contract is immediately terminated, and the reservation amount will be forfeited.
4.8. VZR Guarantee. The combination of travel services offered to the user constitutes a package tour under the Package Travel Directive (EU) 2015/2302 [if it is a package tour]. This means you can exercise your rights under all applicable EU legislation on package tours. To fulfill its legal obligation to provide a guarantee, Calaber Solution uses VZR Garant for all travel packages. VZR Garant is a recognized guarantee system. If Calaber Solution were to become financially insolvent before the end of the reservation, VZR Garant will ensure, depending on the situation, that you receive back the reservation payment and can continue with your reservation or be repatriated. You can find the conditions for the guarantee system on the VZR Garant website (www.vzr-garant.nl/en). Calaber Solution has thus protected itself against insolvency through VZR Garant. If services are not provided by Calaber Solution due to insolvency, you can contact VZR Garant, which is located at Torenallee 20, 5617 BC Eindhoven, Netherlands, by emailing info@vzr-garant.nl or calling +31 (0)85 13 07 630. (Translated version from Dutch, the official version is Dutch)
5. Arrival/Departure
5.1. Check-in is generally between 15:00 and 18:59. Check-out is no later than 10:00. Arrivals and departures at different times than those specified above are possible if specifically agreed in advance and confirmed by email by Calaber Solution. Arrivals beyond the specified times are subject to payment at check-in of a supplement of €30 for arrivals from 19:00 to 22:00 and €60 for arrivals between 22:00 and midnight. No arrivals are accepted after midnight. For sudden delays and inability to meet the specified times at the time of booking, guests are required to promptly contact the emergency number (+39 333 7362087) indicated on the voucher; in case of failure to communicate, Calaber Solution cannot be held responsible for any failures in the key delivery procedure.
5.2. Access to accommodations by a greater number of people than indicated in the voucher is prohibited. If a greater number of people than expected in the reservation are accommodated, the contract can be unilaterally terminated by Calaber Solution TO. Any changes in the number of guests, always respecting the maximum capacity of the property, must always be communicated in writing to Calaber Solution at least 5 days before the arrival date. Such changes in the number of guests are subject to confirmation by Calaber, which will also send a new voucher. All guests must be registered on the Police portal www.alloggiatiweb.it. All guests will be registered on the institutional website of the competent Municipality for the payment of the tourist tax, as required by law.
5.3. Check-out. On the departure date, as indicated in the travel contract, the holiday home must be vacated and returned in clean condition without garbage to the homeowner, their representative, or Calaber staff no later than 10:00. Please contact Calaber in advance if departure is scheduled before 10:00. If the maximum check-out time (10:00) is not respected, you will be charged a penalty in accordance with the holiday home policy.
5.4. Basic Cleaning. Before departure, you must perform basic cleaning. Basic cleaning includes cleaning kitchen surfaces, rinsing and storing dirty dishes, removing all food residues, and all garbage. If basic cleaning or waste sorting and disposal are not done correctly, Calaber has the right to retain a penalty of €100 from the security deposit.
5.5. Help and Assistance. If you need urgent personal help or assistance during your stay, please contact the emergency number provided on the voucher.
5.6. Damage. It may happen that you or your travel group cause damage to the holiday home. Please report the damage as soon as possible to the homeowner/caretaker of the house and to us, to allow Calaber to quantify and assess the damage; in this case, you may be held responsible for the damage.
5.7. Security Deposit. Upon arrival, the customer must pay in cash the security deposit indicated on the voucher. This deposit will be refunded in cash upon departure, retaining the amount due for any extra expenses or damages. If the security deposit is not paid, Calaber Solution reserves the right not to deliver the keys until the entire procedure is completed correctly. The guest also agrees to occupy the accommodation with respect for the property.
6. Special Terms and Instructions
6.1. Additional Beds and/or Cribs. The booking confirmation will indicate whether additional beds and/or cribs are provided and at what additional cost if applicable. Cribs are generally suitable for children up to 2 years old. Additional beds and cribs must always be requested at the time of booking.
6.3. Pets. The holiday home description also indicates whether a pet (limited to a dog or cat) is allowed. The presence of a pet must always be declared at the time of booking, and a small supplement may be required. Introducing a pet into homes where it is expressly prohibited represents a contractual obligation on the part of the guests, who assume responsibility for contract termination and resulting damages. If pets are brought without authorization, Calaber may require the affected animals to be removed.
6.4. Heating. Heating is not always available in holiday accommodations in summer destinations, especially in southern Europe. Centralized heating in the form of gas heating systems, electric heating, paraffin stoves, or pellet stoves is generally operated by guests themselves. If the heating system is present, information on how to turn it on and off will be provided by the homeowner or Calaber staff.
6.5. Internet/Wi-Fi. Internet/Wi-Fi is available only if expressly mentioned in the property description. We do not guarantee that it will always be available, nor do we guarantee speed, compatibility, and security. Consequently, you are responsible for taking adequate security measures for your device. Usage may be limited. Internet/Wi-Fi is typically provided for holiday purposes and is therefore not suitable for commercial use or similar. Internet/Wi-Fi use is at the user’s risk and peril. Applicable laws must be observed when using Internet/Wi-Fi. In particular, you will be required to refrain from downloading files or accessing data containing copyrighted material (e.g., movies, music). Similarly, downloading files containing criminal content or using illegal means is not allowed. In the event of a negligent violation, as provided in this contract under “Internet/Wi-Fi,” you will indemnify us against all claims by third parties.
6.6. Swimming Pool. The holiday home information indicates whether the property has a pool, usually along with the seasonal opening dates. Please note, however, that the dates indicated for the start and end of the season may change due to weather conditions. Also, pay attention to the opening hours indicated by the management for tourist resort pools and any special rules regarding pool use.
6.7. High Electricity Load. It is not allowed to use or connect objects with a high electricity load such as portable air conditioners, e-bikes, and electric cars, unless otherwise indicated in the travel contract, or unless specifically requested by guests. Such requests must be accepted and confirmed by Calaber and may entail an additional supplement.
6.8. Maximum Number of Guests. The rented premises must not be occupied and used by a greater number of people than those listed in the booking confirmation. The maximum number of people declared also includes children and infants.
7. Contractual Changes and Complaints
7.1. On-site Notification. If your holiday home has any problems that may affect the smooth progress of your stay, please notify the homeowner/caretaker and Calaber staff without delay. Any complaints must be promptly communicated to Calaber staff to allow for quick verification and resolution of the issues. Calaber will not be held responsible for any issues of which it has not been made aware.
7.2. Complaint. If the nature of any problem related to the property is such that it seriously affects the rest of your stay, and no solution or alternative can be found, you have the option to terminate the travel contract and, if applicable, you will be entitled to receive, at Calaber’s sole discretion, a deduction of the travel amount or compensation. Please note that service providers (such as the homeowner and caretaker) are not party to the travel agreement and do not act as representatives of Calaber, nor are they authorized to recognize credits or present and/or receive legally binding statements.
8. Limitation of responsibility
8.1. If your stay does not comply with the travel contract, you may be entitled to compensation unless the damages are attributable to the following causes:
• negligent acts or omissions by you or a person traveling with you;
• unforeseeable or unavoidable failure by third parties;
• exceptional and unavoidable circumstances.
8.2. External factors, force majeure, and special environmental factors such as the presence of insects, stray dogs, adverse weather conditions, or the condition of public roads do not entitle you to make any claims against Calaber.
8.3. Calaber’s responsibility for damages resulting from a breach of contractual obligations or related to the property is limited to 120% of the rent.
9. Guest Information (Contact).
9.1. The information requested from you and your travel group is necessary for the reservation. How we handle your personal data is explained in our Privacy Policy.
10. Clarifications
10.1. Adults Only. You can make a reservation only if you are at least 18 years old.
10.2. Youth Groups. Some holiday homes are primarily intended for families. Therefore, youth groups are not allowed. As a youth group, you will not be accepted by the homeowner, and the reservation will be refused.
11. Final Provisions
11.1. Jurisdiction. In the event of disputes, only Dutch law applies. The place of jurisdiction is exclusively Amsterdam, the Netherlands.
11.2. Amendment of the General Terms and Conditions. Calaber reserves the right to amend these general terms and conditions at any time. The applicable version is always the version valid at the time of booking.
12. Validity
These General Terms and Conditions of Sale apply from the date of their publication and replace all previous versions